At CSINW, we take the health of our consumers and staff very seriously and we are diligently monitoring the COVID-19 (novel Coronavirus) situation.

Information around this pandemic is evolving and changing rapidly, and we are committed to being thoughtful and responsive during these difficult times.  We want to do our part to keep individuals healthy and to help slow down the spread of the illness so we are making some temporary changes until it is safe:

  • Visitors are encouraged to connect with individuals in our Supported Housing units by phone or video conference;
  • Both Thunder Bay and Kenora Administrative offices are closed to the public
  • All Supportive Housing staff rooms are closed to the public

If you have travelled out of the country or been exposed to someone who has a confirmed case of COVID-19, please speak with staff (by phone if you are living independently in the community.) Please remember there are many other ways to continue to work on your rehabilitation goals.

The health and well-being of our individuals in service and staff is paramount.  This situation is being closely monitored as it seems new information comes to light day by day and even hour by hour.  Thank you for your understanding as we work together to keep ourselves, and our community, healthy and safe.

For further information on COVID-19, please see these links;



Community Services for Independence North West is a nonprofit, charitable organization serving persons with a disability and seniors in Northwestern Ontario. We are a
community-based organization and 100% of our funds stay in Northwestern Ontario. Our
communication strategies with persons with disabilities always takes into account their disability.

CSI Northwest is the new organization that was formed from the merging of HAGI and NILS organizations in April of 2018.

One Of The Most Comprehensive
Independent Living Programs

Our mandate is to, “provide quality services, which empower all persons with physical
disabilities, to live safely and independently in the community“. It is our goal to provide services which allow persons with a disability the freedom to make independent choices about their lifestyle.

We have Programs and Services that assist persons with physical disabilities and seniors with everyday needs such as:

  • Attendant Services
  • Supportive Housing
  • Assisted Living for Seniors
  • Using community resources
  • Maintaining a reasonable state of health
  • Recreational Programs for People with Disabilities and Seniors Developing affective cooperative relationships
  • Using community health programs to meet medical or professional needs

As well as providing support services, CSINW members serve on various outside
committees and boards.

Our organization is recognized as a leading community service agency in Ontario. With a staff of over 225, complimented by a vast network of volunteers, Community Services for Independence serves over 200 persons in and around Northwestern Ontario from the
Thunder Bay area to Kenora, south to Fort Frances and north to Sioux Lookout and Red Lake with many other communities in between.  You can view all of our service centers and service areas in our “Service Area” section.

**Customer Services Standard Documents are available upon request by calling
(807) 622-7469 or emailing info@csinw.ca**