AODA Accessibility Plan 2017-2019

AODA Accessibility Plan 2017-2019


The aim of this Accessibility plan is to describe measures that Community Services for Independence North West is taking during 2017 and will be taking during 2018 and 2019 to identify, remove and prevent barriers to all Ontarians in accessing CSINW’s facilities and services.

Objectives of the Accessibility Plan

  1. Describe the process by which CSINW identifies, removes, and prevents barriers to people with disabilities.
  2. Review the progress CSINW has made in removing and preventing barriers that were identified in the past in its facilities, policies, programs practices and services.
  3. Identify the facilities, policies, programs, practices and services the CSINW will review in the coming year to identify barriers to people with disabilities. 
  4. Describes the measures CSINW will take in the future years to identify, remove and prevent barriers to people with disabilities.
  5. Describes the ways that CSINW will make this accessibility plan available to the public.

Description of Organization

“ To provide quality services, which empower all individuals with physical disabilities, to live safely and independently in the community. ”

CSINW is a not for profit organization that offers the following services:

  • Supportive Housing – provides 24 hour support care for adults with disabilities in seven satellites projects in the City of Thunder Bay
  • Outreach – provides support care services to individuals in their own home in the Thunder Bay and North Shore area

Service delivery is divided by our two regions, East and West.  We have service offices in both Keewatin and Thunder Bay with placement and management staff in most
communities in Northwestern Ontario to assist you and meet in person.

We have Programs and Services that assist persons with physical disabilities and seniors with everyday needs such as:

  • Attendant Services
  • Supportive Housing
  • Assisted Living for Seniors
  • Using community resources
  • Maintaining a reasonable state of health
  • Recreational Programs for People with Disabilities and Seniors Developing affective cooperative relationships
  • Using community health programs to meet medical or professional needs

Services are available to all individuals with a physical disability related to visual, hearing and/or mobility impairment; acquired brain injury or conditions related to aging and/or medical illnesses.

As well as providing support services, CSINW members serve on various outside
committees and boards.

Our organization is recognized as a leading community service agency in Ontario. With a staff of over 225, complimented by a vast network of volunteers, Community Services for Independence serves over 200 persons in and around Northwestern Ontario from the
Thunder Bay area to Kenora, south to Fort Frances and north to Sioux Lookout and Red Lake with many other communities in between.

Members of the Accessibility Working Group

The accessibility working committee was created in July of 2011 to ensure CSINW’s compliance to the accessibility for Ontarians Disability Act.  The committee identifies barriers and works diligently to remove them.

The committee will meet quarterly until all goals and objectives are met.

Working Group Member Department Contact Information
Brenda Deck Manager Support
Office: 622-7469 ext. 102
Terri Light Health & Safety
Office: 622-7469 ext. 107
Jocelyn Jewett Administrative Assistant Office: 622-7469 ext. 101
Amanda SavilleHuman Resources ManagerOffice: 622-7469 ext. 104

Commitment to Accessibility Planning

CSINW is committed to providing a barrier-free environment for our consumers, customers, students, employees, job applicants, suppliers, visitors and other stakeholders who enter our premises or access our information.  As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards regulation for information and communications, Employment, Transportation and Built environment.

Approximately 1.8 million Ontarians lives with a disability, and as the populations grows older, this number will also increase.  Our organization has made a commitment to accessibility for everyone who uses our services because this makes good business sense, and it is also a legal obligation.  Our organization has an important responsibility for ensuring a safe, dignifies and welcoming environment for everyone.  We are committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures, equipment requirements, training for employees and best practices.  We will review these policies and practices on a regular basis.  Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs and training.  We are committed to reviewing and incorporating the following information with our employees:

  • Legislation regarding the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.
  • Integrated Accessibility Standards for Information and Communications, Employment and Transportation.
  • Accessible employment practices such as recruitment, assessment and selection.
  • Developing emergency response plans and individual workplace accommodation plans for employees with disabilities.
  • Customer services standards.
  • Accessible communication supports and information formats (both digital and non-digital).
  • Communicating with people with various forms of disabilities.
  • Accessible websites and web content.
  • Assistive devices, mobility aids, service animals and support persons.
  • Notice of service disruptions (temporary or long-term)
  • HAGI relevant policies and procedures regarding accessibility.
  • Reporting procedures.
  • Training procedures.

CSINW realizes that providing accessible and barrier-free environments for everyone is a shared effort.  As a community, all businesses and services must work together to make accessibility happen.  For more detailed information on accessibility policies, plans and training programs please contact Human Resources.

Acheivements 2011- present

  1. AODA Committee formed
  2. Formulated our Statement of Commitment
  3. Identified Barriers
Barrier Type Plan Status
Untrained Staff Attitudinal Reviewed present training process to ensure accessibility training. Completed 2017
Web Site Informational Reviewed web site to ensure compliance Completed 2016
Job Postings Attitudinal Reviewed external job ads to ensure compliance Completed 2017
Customer Services Feed back Informational Review collected feedback and ensure there is a customer feedback
form that is displayed in a public area
To be completed fall of 2017
All Public Information available in
accessible format
Informational All documents available in a variety of formats Ongoing
Workplace emergency response Physical Identify employees who require a workplace emergency response plan. 
Formulate the plan.
Accessibility training Technological Since we are a service provider to adults with a disability our staff are trained
when hired on use of accessible equipment, acceptable modifications to procedures when
equipment fails and emergency preparedness and response procedures that provide for
the safety of person with a disability
Accessible to visitors Systemic Our current practice is to make our premises accessible to all visitors Ongoing